FAQs

Welcome to Made of Lace! How can we assist you?

 

Payment Policy

How to make payment ?

Made of Lace provide PayPal checkout at this moment , and it is the best and safest  online payment gateway that facilitates online merchants or e-commerce merchants' online store to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely.You will only see the payment page after clicked ‘Check Out’ button. 

 

Do you have any option other than PayPal?

You can choose "Manual Transfer" when you check out. Then, send an email to madeoflace17@gmail.com OR Whatsapp +6013-3338851 us  a screenshoot of your payment receipt to inform regarding your successful payment. Order ID and Full Name must be present in order for us to track your order! Thank you!

 

KINDLY MAKE PAYMENT TO SECURE YOUR ORDER

Bank Name:  Maybank

Account Name:  MOL FASHION

Account Number: 5142 7162 8656

 

 

 

Refund Policy

Can i exchange or refund the item that i bought?

Thank you for shopping with Made of Lace Malaysia. We take great pride in our reputation for quality and excellent value. Hence, due to hygienic concerns we DO NOT HAVE A REFUND NOR EXCHANGE POLICY. 

ALL ITEM BEING SOLD are non-exchangeable, non-returnable and non-refundable.

 

 

 

 

Shipping

How much is your delivery fee?

Made of Lace provides FREE SHIPPING (within Malaysia)  if you spend RM 200 and above in a single receipt. 

Shipping fee calculation is as below :

West Malaysia - RM 10 for Poslaju courier service for  purchase below RM200.


East Malaysia - RM15 for Poslaju courier service for purchase below RM200.

 

 When will I receive my purchase?

Made of Lace aims to deliver within the time agreed upon when you checkout.

Under normal circumstance, you will be able to receive your purchase within  1-3 working days.  Once your order is confirmed , you'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. Your order will be sent out via the most suitable carrier, dependent on size and weight.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact our Customer service team! 

 

Do you provide international shipping?

Yes, we do provide international shipping ! Yay! International shipping charges varies accordingly to customers' address. Feel free to contact us for more info !

We are available via

Facebook :   Made of Lace 
Instagram :   @madeoflace 
WhatsApp :   +6013-3338851 
Email         : madeoflace17@gmail.com